How to resolve crash and stability issues in Office programs by using the OffCAT tool
How to resolve crash and
stability issues in Office programs by using the OffCAT tool
Whenever your OffCAT scan does not detect any
issues that are related to program instability, or if you fixed all the
detected issues and your Office is still not working then further your query &
Help Microsoft Helpline 1-877-424-6647
To help you identify & solve known errors, issues or
problems of instability in Microsoft Office Programs, Microsoft Office
Configuration Analyzer Tool (OffCAT), diagnostic tool was developed for users
and customers by a team of escalation engineers from Microsoft Support. The
list of know problems and issues that can be easily detected by OffCAT grows
each and every month. Therefore, if no issues of yours were detected in any
month then it is good idea to use of OffCAT the following month to check
whether any kind of new problems and issues were detected.
When you use of OffCAT tools as your first step in
troubleshooting then these kinds of problems and issues in Microsoft Office
program follow these steps:
·
Step 1: Download
and install OffCAT (Office Configuration Analyzer Tool).
To do this, go to Microsoft Office Configuration Analyzer Tool.
To do this, go to Microsoft Office Configuration Analyzer Tool.
·
Step 2: Start OffCAT,
and then scan the Office program that's crashing.
a. Start
OffCAT by using the shortcut that was created during the installation process.
·
Windows 7 and earlier
versions
·
Windows 8
b. When
OffCAT is starting then automatically checks for the list of latest known
issues but make sure that you let this process finish so that the scan of your
Microsoft Office program uses the latest issues list.
c. On
the NEW SCAN page,
click the Office program that's crashing.
Then, click Scan.
Then, click Scan.
d. After
the scan finishes, exit any Office programs that are running.
·
Step 3: Review the
known crashing problems that have been identified by OffCAT.
a. In
the OffCAT scan results, click the Filter icon.
b. Clear
the Select All box, select the Crash symptom in the list, and then click OK.
c. When
the first issue with Crash symptoms is displayed and expanded to show more
information about the issues. Click here to see possible solutions to this option
to open the article that contains information about resolution.
The following screen shot shows an example of one of the known crashing issues that might be detected by OffCAT:
The following screen shot shows an example of one of the known crashing issues that might be detected by OffCAT:
d. Follow
the resolution steps that are provided in the article.
e. Repeat
steps 3c and 3d for all other issues that are listed in the report
under the Crash symptom.
f.
Test your Office program to see whether it
continues to crash.
g. If
your Office program continues to crash after you follow the steps in this
section, go to step 4.
·
Step 4: Check for
Office product updates
a. In
your OffCAT results, click the Filter control one more time.
b. In
the Filter dialog box, clear the check boxes for
any selected symptoms, select the Product not updated check box, and then click OK.
c. Under
this Product not updated, expand the first issues that were found as shown in
the following screen shot. After this click to see possible solutions to this
issue option to open the article that describes the download for the latest
updates.
d. Follow
the steps that are provided in the article to install the latest update.
e. If
there are two or more items under Product not updated,
repeat steps 4c and 4d for each item that's listed.
f.
After you install all the latest updates that
were suggested by your OffCAT results, restart the computer if you received a
notification that a restart is required to complete the installation.
g. Test
the Office program to see whether it continues to crash.
h. If
the Office program continues to crash after you installed all the latest
available updates, restart OffCAT.
i.
On the MANAGE SCANS page, click your previous scan to see
the list of options for the scan.
j.
Click View report to reopen your previous scan results.
k. Go
to step 5.
·
Step 5: Review
additional instability-related symptoms.
·
Program instability may become noticeable in
many ways. Therefore, we recommend that you also filter and review your scan
results for the following symptoms:
·
Add-ins
·
Configuration (unsupported or problematic)
·
Delay
·
Error message
·
Exchange connection
·
Freeze
·
Not responding
·
Slowness
·
Startup
Most of the issues that are detected by OffCAT have more than one symptoms associated with them. Then you will probably see the same issue under one or more of the symptoms in the list. Regardless of where you find an issue (when it is a listed under multiple symptoms), resolution will be the same and you have to act only on the issue under one of the symptoms.To filter your results for these additional symptoms ,click the Filter control on the all issues tab, and then select each symptoms that appears in the list. The following screen shot shows the filter control after two symptoms are selected.
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